Frequently Asked Questions


I Forgot My:

Student/myGateway ID number

1. I was previously enrolled but I don’t remember my Student/myGateway ID number. How do I get my Student/myGateway ID number?

Click “Forgot username” under Login on myGateway at mg.nocccd.edu Or email starhelp@noce.edu with the following information:

  • Full Name
  • Date of Birth
  • Telephone Number or Address
  • Statement: “May I have my Student ID number?”

E-mail Address

2. I don’t remember what email I used on my account. How do I check?

Email starhelp@noce.edu from the email address you would like to use as your preferred email. Please provide the following information:

  • Full Name
  • Student/myGateway ID number (if available)
  • Date of Birth
  • Telephone number or Address
  • Statement: “Please update my preferred email address.”

Password to myGateway and Canvas

3. I forgot or have not created my password to myGateway and Canvas. How can I change or create it?

Click “Forgot password” under Login on myGateway at mg.nocccd.edu. Or Click Here to download the How to Change or Create Password Instructions


I Need:

Student email address

4. How can I request a student email address?

Follow the instructions on how to request a @student.nocccd.edu email address by clicking the following link: How to Request a Student E-mail Address Click Here *Please note: this will make your @student.nocccd.edu your preferred email address. If you would like to keep your personal email as preferred, do not follow the instructions.

Laptop

5. How can I request a laptop?

Please visit www.noce.edu/laptop to request a laptop loan. For additional questions please contact laptoploan@noce.edu.

Information about the DISABILITY SUPPORT SERVICES (DSS) Program

6. How can I get information about the DISABILITY SUPPORT SERVICES (DSS) Program?

Follow the link to find information about the Disability Support Services (DSS) Program: Click Here for Program for Adults with Disabilities Information
Contact Information: Disability Support Services Program, 714.484.7057 or disabilitysupport@noce.edu

Appointment with a DISABILITY SUPPORT SERVICES (DSS) Counselor

7. How can I make an appointment with a DISABILITY SUPPORT SERVICES (DSS) Counselor?

Contact the Disability Support Services (DSS) Program at 714.484.7057 or disabilitysupport@noce.edu and provide the following information:

  • Full Name
  • Student/myGateway ID number (REQUIRED)
  • Telephone Number
  • Morning or Evening Availability
  • Statement – “I would like to make an appointment with a Counselor.”

If you do not have Student/myGateway ID number, please apply for one using the following link: www.noce.edu/apply


Registration & Enrollment:


Technical Questions

17. I submitted a password reset but have not received an email.

Please be sure to check your Spam or Junk folder. If you still can’t see the email, please contact starhelp@noce.edu

18. Receiving “CAS Unavailable” error when attempting to log into myGateway or Canvas?

This means the language setting on your device is set to another language. Please reset your language to “English” to be able to log in.

19. I applied and received my CCCID but cannot log into myGateway, what can I do?

This means you have completed part 1 of 2 of the application. Please log back into your application to complete part 2 by clicking the following link: Click Here to Apply (opencccapply.net)
Instructions: How to Apply to NOCE – Application Part 2

20. How can I update my name if it is spelled incorrectly or I have made a change?

Please complete the “Student Information Change Form” (click here to download) and submit it to starhelp@noce.edu with the following:

  • Copy of government issued photo ID with the correct/updated name (example: driver’s license, passport)

AND

  • Legal document confirming previous name (example: marriage license, court request, or previous driver’s license)

You may also find the form by visiting the NOCE Records Forms page by following the link: Click Here to visit Records Office Forms Page

21. What if I received a “COHORT RESTRICTION” error in myGateway/webstar when trying to register for a class?

This means the course requires an Online Orientation before registration. Please follow instructions and complete appropriate Orientation: How to complete Online Orientation

22. I tried registering but I am receiving a “Call Starhelp” or “Call CTE” error, what can I do?

Email starhelp@noce.edu with the following information:

  • Full Name
  • Student/myGateway ID number
  • CRN(s) of course(s) you would like to add

You will receive a confirmation email if you were registered, waitlisted, or require pre-requisites.

23. I do not see my course in Canvas, what can I do?

First, confirm your registration online by following the instructions in the link: How to Confirm your Class Schedule.

  • If you are not registered, please follow steps in question 10 to complete registration.
  • If you are registered, please refer to question 14 to identify when your course will appear in CANVAS.

Need more help? please contact 714.808.4679 or email starhelp@noce.edu

24. I need technical help with Canvas and/or ZOOM, who can I contact?


Course and Program Questions

25. How can new or returning students register for the CAREER TECHNICAL EDUCATION (CTE) Program?

Click on the following link to find the steps you need to register in Career Technical Education (CTE) classes: Click Here to visit CTE Registration Steps

Then click on “New Students” OR “Returning Students” to find appropriate steps. Contact Information: Career Technical Education Program, 714.808.4915 or careers@noce.edu

26. How can I get information about the COLLEGE PREPARATION Program and Courses?

Follow the link to find information about the College Preparation Program: Click Here for College Preparation Program Information
For registration steps for new and returning students, follow the link: Click Here for College Preparation Classes Registration Steps

Contact Information: Juliana Fariña, 714.808.4607 (option 4) or jfarina.ah@noce.edu

27. How can I find and/or register for PERSONAL ENRICHMENT – COMMUNITY SERVICES Courses such as Notary Public, Business & Professional Development, Fine & Applied Arts, Language Arts, and Physical Fitness?

Follow the link below and complete steps 1 through 4: Click Here for Personal Enrichment Course Registration Steps.
Contact Information: Personal Enrichment – Community Services part of Lifeskills Education Advancement Program (LEAP): Community Services, 714.808.4909 or grow@noce.edu

28. How can a new or returning student register for ENGLISH AS A SECOND LANGUAGE (ESL) Courses?

Follow the link to find the steps you need to register in the English as a Second Language (ESL) Program: Click Here for ESL Registration Information. Then click on “New Students” OR “Returning Students” to find appropriate steps.

Contact Information: English as a Second Language Program, 714.808.4638 or ESL4ALL@noce.edu

29. How can new or returning students register for the GED/HiSET PREPARATION Courses?

  • NEW STUDENTS Click on the link below and follow steps 1 through 4 at the top of the webpage.
  • RETURNING STUDENTS Click on the link below and follow steps 1 through 2 at the bottom of the webpage.

Click Here for GED/HiSET Course Registration Steps

30. How can new or returning students register for the GED/HiSET PREPARATION OPEN ENTRY LAB?

To register for the open entry lab please contact wilshirelearningcenter@noce.edu with the following information:

  • Full Name
  • Telephone Number
  • Student/myGateway ID Number

31. What is the difference between the HIGH SCHOOL DIPLOMA Program and the GED/HiSET PREPARATION Program?

Click on the following link: Click Here to visit GED/HiSET Preparation Information.
It will take you to the “GED/HiSET Preparation” page; then scroll down to “High School Diploma vs. GED/HiSET” to find important facts to consider when trying to decide whether registering for the High School Diploma Program or the GED/HiSET Preparation Program.

32. How can new or returning students start the HIGH SCHOOL DIPLOMA Program?

  • NEW STUDENTS Click on the link below and complete steps 1 through 7 at the top of the webpage.
  • RETURNING STUDENTS Click on the link below and scroll down to “Returning Students: Register for Classes”.

Click Here for High School Diploma Registration Steps

To review your remaining requirements, be sure to make an appointment with a Counselor at 714.808.4682 or email counseling@noce.edu

33. How can I register my children for KIDS’ COLLEGE CLASSES?

Follow the link below and complete steps 1 through 4 under “Registration Steps” to register your child in NOCE’s Kids’ College and Teen Program Courses: Click Here for Kids and Teens Courses Registration Steps

Contact Information: Kids’ College and Teen Program: Part of the Lifeskills Education Advancement Program (LEAP): 714.808.4909 or grow@noce.edu

34. How can I register for LOVE & LOGIC or other PARENTING Courses?

  • More information below:

    Follow the link below and complete the steps under New or Returning students. Click Here for Parenting Program Registration

    To find the current class schedule please visit www.noce.edu/schedule

    Follow the appropriate instructions below: In the DOWNLOADABLE SCHEDULE, click 2021 “Summer Schedule” and scroll to the Parenting course section.

    In the SEARCHABLE CLASS SCHEDULE, all parenting courses are categorized under Parenting (PARN) or Building Trauma-Informed Communities (BTIC). Love and Logic(R) courses are part of the (PARN) curricula.

    Parenting Program Contact Information: 714.808.4909 or parenting@noce.edu

    Registration Contact Information: 714.808.4769 or starhelp@noce.edu

35. How can I register for OLDER ADULTS (EMERITUS) Courses such as Body & Mind, Mature Driving, and Creative Arts?

Follow the link below and choose the appropriate “New Student” or “Returning Student” tabs to find registration steps:
Click Here to view Emeritus Program Class Registration Steps

Older Adults (Emeritus) Program Contact Information: 714.808.4909 or emeritus@noce.edu
Registration Contact Information: 714.808.4769 or starhelp@noce.edu