Google IT Support Professional Certificate Program
The Google IT Support Professional Certificate is designed to prepare students with the academic tools to provide service as an IT Support Professional. In the program, students are required to complete five courses that prepare them with a solid IT support foundation.
In this program, students will gain valuable professional skills in customer service, troubleshooting, network protocols, cloud computing, windows operating system, Linux command line, systems administration, encryption algorithms, and techniques. Students completing this program will meet the requirements of the OC Center of Excellence for Computer Network Support Specialist, Computer User Support Specialist, and Computer Systems Analyst.
What You’ll Learn
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Students who complete the program will learn to:
- Utilize common problem-solving methodologies and soft skills in an Information Technology setting.
- Explain how various encryption algorithms and techniques work as well as their benefits and limitations.
- Define the Windows and Linux filesystems using a graphical user interface and command line interpreter.
- Demonstrate an understanding of how the most common infrastructure services that keep an organization running work and how to manage infrastructure servers.
- Define the standard protocols involved with TCP/IP communications.
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To be eligible, you must:
- Be 18 years or older
- Complete an NOCE Admissions Application
- Complete online orientation at least 24 hours before registering
- Recommended: Have basic English language reading, writing, and speaking skills, and/or be at an ESL Intermediate High level
- Recommended: Have basic math skills
- Program Guide
The program is designed to prepare you for the Google IT Support Professional Certificate. Students who complete the program will also qualify for an apprenticeship experience with local businesses.
Keep Learning!
NOCE certificate programs can put you on the path to exciting new career opportunities and more earning potential.
Career Highlights and Opportunities
- English language proficiency – reading, writing, and speaking skills usually at or above an ESL (English as a Second Language) Intermediate High level
- Time management
- Active listening
- Basic computer and software knowledge
- Character skills like integrity, dependability, independence, and attention to detail
- IT Specialist
- Tech Support Specialist
- IT Support Specialist
Frequently Asked Questions
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What do I receive when finished and how long does it take?
Students who complete the Google IT Support Professional Certificate program receive a certificate. The program can be completed in 18 months.
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How much does it cost?
The Google IT Support Professional Certificate courses are tuition-free. However, students are responsible for covering the cost of textbooks, software, course supplies, and a parking pass. Your course instructor(s) will provide an estimate for the cost of required textbooks, software, and course supplies during your first course meeting.
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What are the jobs and how much do they pay in California?
Career Opportunities and Titles include IT Specialist, Tech Support Specialist, and IT Support Specialist.
- Average Hourly Wage: $27.00 to $29.00
Note: Salary and employment outlook is for Orange County, CA, and will vary depending on skill, experience, employer, and geographic location.
Meet Your Instructors
Afraim Sedrak believes in the transformational power of career education and has spent his teaching career making leading-edge technology courses and certifications accessible to everyone. Afraim brings a wealth of experience as an IT professional and business owner to the classroom, including decades of work in computer science, information technology, artificial intelligence, cybersecurity, and cloud computing. He currently serves as a lead faculty member at North Orange Continuing Education (NOCE), specializing in Computer Science and Information Technology.
With more than 26 years of teaching experience, Afriam has developed and delivered high-quality technology programs that provide adult learners with in-demand technical skills and industry-recognized certifications at no cost. His past courses include the Apple and Google certifications. He is currently developing programs in cybersecurity, cloud computing, and artificial intelligence.
Afraim has held technical roles in the private and public sectors, including serving as an IT Director for a medical college and an IT Manager for the Los Angeles Police Department. With over 25 professional certifications, including Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Systems Engineer (MCSE), and Apple Development with Swift Programming, Mr. Sedrak brings a wealth of knowledge and expertise to his students. His academic credentials include a Master of Science in Information Technology, a Diploma of Graduate Studies in Computer Science and Operations Research, a Diploma in Computer Applications and Programming, and a Bachelor of Commerce. Afraim Sedrak
Lead Faculty for Google IT Support Professional
