Technical Support for Students

Technical Support

Need help and more details in the following areas?

• Navigating through the MyGateway student portal.
• Navigate through the Canvas learning management system.
• Instructions on how to access courses in Canvas.
• Uploading and downloading assignments in Canvas.

For further assistance, call the Business and Computer Skills Lab at 714.808.4712

How to Guides

Get connected today. Contact the Business and Computer Skills Lab at 714.808.4712

• Importance of Having an E-mail Address

  It is important for students to have a valid e-mail address in order to register and set up accounts in the online learning management system.  

  Need an e-mail address? This is how to create one: 

  How to get an NOCCCD e-mail (PDF) 
• What is myGateway?

  North Orange Continuing Education, Fullerton College, and Cypress College use myGateway as the online student portal which contains all the tools necessary for registration, student schedules, and grades.  

  Requirements: 

  • Valid e-mail address – Please be sure to have your most current e-mail address on file with NOCE, otherwise you risk missing important registration updates and information. 

  How to get an NOCCCD e-mail (PDF) 

  How to register in myGateway (PDF) 

  How to reset passwords in myGateway (PDF) 

  How to update contact information in myGateway (PDF) 

  Online Orientation (PDF) 

  How to find your class schedule bill on the computer (PDF) 

  How to find your class schedule bill on a mobile device (PDF) 

   

  Need more technical support for myGateway?

  Contact Business and Computer Skills Lab at 714.808.4712
• What is Canvas?

  Canvas is a cloud-based learning management system that is the primary online system for NOCE classes. Canvas tools are designed and available to be used on web browsers, mobile devices, and tablets. Click the links below to find out more about Canvas and how to set up an account. 

  • Where to Find Canvas on the Website (Screencast Video) 
  • How to Login to Canvas (Video) 
  • How to Access your Information in Canvas (Video) 
  • Canvas Student Guide
    

  Canvas Technical Support: 

  If NOCE students need additional technical support, instructors and staff at the NOCE Business and Computer Skills Lab can help. Contact 714.808.4712.
• Technical Assistance through the NOCE Business and Computer Skills Lab

  NOCE faculty and staff members can aid in the following areas:  

  • Navigating through the MyGateway student portal   
  • Navigating through the Canvas learning management system  
  • Instructions on how to access courses in Canvas  
  • Uploading and downloading assignments in Canvas 
    

  For further assistance, call the lab at 714.808.4712. 
• ARISE Hub

  The ARISE Hub hosts open lab hours

  • Provides a calm and supportive environment
  • Open to ALL students

  Open Office Hours:

  Tuesday and Thursday: 11 a.m.

  Wednesday: 3 p.m.

  Zoom Meeting I.D. 419-290-0270
• Career Resource Center

  NOCE offers workshops and one-on-one training through the Career Resource Center (CRC). Although the physical CRC is closed until further notice, the Center will provide support remotely including workshops held online via Zoom and student appointments by phone, e-mail, and Zoom. 
   

  Students can make an appointment with a career resource specialist to work on the following:  

  • How-To-Zoom Boot Camp Series  
  • LinkedIn Boot Camp Series 
    

  For more information on the CRC please visit the Career Resource Page

  Or call 714.808.4717 or e-mail careerhelp@noce.edu.  
• ESL Learning Center Labs

  Helps students transition to online classes 

  • Create e-mail accounts 
  • Practice English 

  For more information: 

  Call 714.808.4638 

  E-mail: ESL4ALL@noce.edu 

  Visit: ESL Learning Centers 
• NOCE Zoom Backgrounds